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Present on the occasion was Mr H M Nerurkar, Managing Director, Tata Steel, besides other
prominent senior management of the Tata Group. FAMD and Wires Division surpassed the 600
mark, thereby becoming eligible for this award. Last year, the two divisions of Tata Steel had
stood after Tubes Division.
Mr Nerurkar accompanied by Mr Rajeev Singhal, Executive-in-Charge, FAMD and Mr Sunil
Bhaskaran, Executive-in-Charge, Global Wires division, Tata Steel, received the awards from
Mr Ratan Tata, Chairman, Tata Sons, for both the divisions, respectively. Addressing the
gathering on the occasion, Mr Nerurkar congratulated FAMD & Wires divisions and their teams
of dedicated employees for providing an unstinted support by adopting new practices in this
challenging environment.
Congratulating his team, Mr Singhal said, “FAMD receiving the most coveted JRD QV award 2011 is
a testimony of its commitment towards quality, customer centricity and workforce engagement."
The Tata Business Excellence journey at Wires Division began in 1995. Over the years, the
Division has achieved a few milestones including the TBEM Delta 50+ Award in 2010. Wires
Division has worked on numerous improvement initiatives supported by an engaged workforce.
Mr Bhaskaran on the occasion said: “We are indeed delighted and humbled to receive this
recognition. Having reached here, in cricketing terms, we look forward to taking fresh guard to
continue this excellence journey, to achieve our aspirations as a global leader".
About JRD QV Award
Jehangir Ratanji Dadabhoy Tata, or JRD, as he was popularly known in business circles, guided
the destiny of India’s largest business house for well over half a century. Over the years that he
was at the helm of affairs of the Group, JRD Tata helped establish many new enterprises. He was
always conscious about the importance of quality, and ensured that this quality consciousness
prevailed in all the organizations that belonged to the Tata Group. He was proud that the
companies within the Group were known, domestically and internationally, for the quality of
their products and services. As a tribute to his quest for perfection in every sphere of activity, the
JRD Tata Quality Value Award was instituted in his memory.
The JRD QV Award is modeled on the lines of the Malcolm Baldrige National Quality Award,
integrating beneficial attributes from other national quality awards. The award recognizes acompany within the Tata Group, which excels in quality management and has achieved the
highest levels of quality. This is an annual award presented to the winning company on the 29th
day of July, the birth anniversary of Mr. JRD Tata.
The Objectives of the Award
• This award is given to Group companies in order to create awareness on the importance
of the value of quality and the need for total customer satisfaction in all areas of
operations within the Tata Group companies.
• To achieve and sustain continuous excellence and consequently leadership in the
marketplace through perfection and the achievement of quality which will be recognized
as being the best and ahead of competition.
Evaluation Process
Tata companies participate in an annual process of External Assessments. The idea is to subject
them to an assessment, based on the Excellence parameters embedded in the Tata Business
Excellence Model (TBEM). Each company writes an application in which it describes what job
it does and how it does the job in the context of the criteria set by TBEM. This application is
then "assessed" by trained TBEM assessors who study the document, visit the company and
interact with its people, draw out the strengths and the improvement opportunities, and then
provide feedback to the leadership team. An in-built scoring mechanism enables the company to
track its progress over time, and ensure that it keeps improving.
Criteria for Recognition:
* JRD QV Award – 600+ for the first time
* Leadership in Excellence - 700+ for the first time
* Sustained Excellence - 3 Successive Improvements beyond 600
* Active Promotion - 500 - 600 for the first time
* Serious Adoption - 450 – 500 for the first time
* High Delta – High Improvement in one year
About Ferro Alloys & Minerals Division (FAMD) of Tata Steel
Tata Steel’s Ferro Alloys & Minerals Division is the market leader in Ferro Chrome in India
and is among the top six chrome alloy producers in the world, with operations spanning two
continents. It is also the leading Manganese Alloy producer in India and is a leading supplier of
Dolomite and Pyroxenite. FAMD is a profit centre of Tata Steel. The unit is a benchmark in Safety,
Environment, and community development in geographies it operates in.
About Global Wires Division of Tata Steel
Tata Steel Wires Business is a major player in the wire industry servicing the discerning needs
of its customers across global markets. It is the leading producer of steel wires, with greater
than 40% market share in the specific high-end products of the organised wire market inIndia. A wealth of experience and expertise in the wire industry coupled with latest technology
incorporations has enabled Tata Steel Wire Division to meet the most exacting specifications
and requirements of customers time and again. It manufactures a wide range of wires catering
to the needs of various industry segments such as automobile, infrastructure, power and general
engineering. The products are well established across the markets of Europe, USA, Middle East
Asia, Australasia, South Asia and Asia - Far East.
To bring about a greater focus to the steel wires business, Tata Steel has brought all its wire
manufacturing under the scope of the Global Wires Business with manufacturing facilities
spread across the geographies of India, China, Thailand and Sri Lanka. The Company has fully
integrated manufacturing cycles, from sourcing of raw materials to in-house steel making and
wire rod rolling facilities. This has led to a comprehensive extension of technology support
to all the wire units in the Company’s fold. All the units of operation adhere to strict quality
parameters and are ISO certified.
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